Ticket Creation: Customers submit issues via email, web forms, or chat, generating a ticket.

Ticket Categorization: Tickets are categorized based on issue type, priority, and department.

Assignment: Tickets are assigned to appropriate support agents or teams for resolution.

Communication: Agents communicate with customers through the ticketing system to gather details and provide solutions.

Tracking: The system tracks the status and progress of each ticket, ensuring timely responses.

Resolution: Once the issue is resolved, the ticket is closed, and the customer is notified.

Reporting: The system provides analytics and reports on ticket volume, response times, and agent performance to improve support processes.